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FAQS
FAQS
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Is your last name Raichand?No.
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Why did you call it Raichand & Co?Yash Raichand is my idol. Elon Musk, who? Ok real deal: was an annoying kid growing up so my parents allowed me to watch too many movies. Caught the bug and now I can't seem to help myself from sometimes answering the phone with "Kabira Speaking"
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I love the feel of your garments! What quality is this!?Our apparels are bio-wash cotton, 180 GSM.
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Where are your t-shirts made?Made in India. *cue Vande Mataram from K3G* Our apparels are designed & manufactured in Mumbai.
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What is the packaging like?E-commerce wastage and excessiveness of single-use of plastic breaks my heart. We're trying to make our packaging as minimal, no -fuss, and low on wastage as possible. No we're not doing custom boxes, stickers, or anything else that might discourage others from reusing and recycling our packaging. We pack the apparels in a re-usable branded cotton tote. This is packaged in a green threaded envelope (no plastic) it is then taped with paper (water activated) tape. We are doing our best to avoid using plastic tamper proof bags. However, in the event we ascertain that in some cases, it might be impossible for the product to reach damage-free without tamper - proof bags we might use them sparingly. essential so that your package and product arrives damage free (eg. maybe the rains, other logistical impediminets) , We are aiming to have 100%plastic free packaging by end of 2021. At the moment we are
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What kind of payment methods do you accept?We accept all online payments (credit/debit/netbanking etc) through PayU. We also accept PayPal.
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How do you ship the product?Yash Raichand's helicopter DUH! For domestic shipping we use aggregators like ShipRocket/ Vama Ship or Delhivery Couriers to deliver across the country. For intra-city (deliveries within Mumbai) we hand deliver/use WeFast or other similar hyperlocal delivery services.
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When do you dispatch orders?Once you place an order, you will receive an order confirmation email. Typically we dispatch within 4 working days from the date of order being received. After dispatch, the delivery time depends entirely on where you are located. For eg. delivery timelines from Mumbai to Delhi can be in 48 hours, but Mumbai to Kolkata. is typically 3-4 days from dispatch. Please note that due to COVID-19 there may be some delays or issues that might crop up and cause delays.
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When will I receive my order?Once we dispatch the product (typically 4 days after order confirmation), the time for you to receive in can vary between 24hours - 72hours or more depending on your location. For international orders, it may take up to 14 days. Given the COVID 19 pandemic, there may also be unexpected delays out of our control - but hey, dont forget - "Kehte hain agar kisi cheez ko dil se chaho … to poori kainath use tumse milane ki koshish mein lag jaati hai"
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Do you ship internationally?We intend to. Due to COVID19 there are significant delays and issues with international deliveries but we will be commencing international shipping soon.
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What if I require the order urgently?You can reach out to us and let us know! In the event it is, is possible to accomodate your request we will definitely get it to you sooner than the timelines indicated. There might be some additional charge for express delivery or overnighting the package, which will depend on a case-on-case basis. In the event you are based in Mumbai, we can also use hyperlocal delivery services to have it hand delivered if it is required urgently. A nominal fee may apply on a case-on-case basis.
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I have a wedding and I want my baraat boys to wear Raichand & Co. Hook me up with a bulk order & customize it?Yes. Hit me up. We can do bulk orders. We can do custom orders. whatsup@raichandandco.com
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I can only wear pink on Wednesdays. Can I customise the colour?Well, if you MUST...we might be able to hook that up. Might cost you a tad bit more plastic. (aka there might be a nominal amount to customize the colour for you) We'll figure it out. Shoot us a mail.
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I love my Raichand & Co t-shirt! But I overshot my shopping budget and I want to return it. Can I return products?So we're a small business. Like really, really, really small. So we will not be accepting returns or exchanges save and except for instances where the product was wrong or damaged in any way. If you do need to return your proudct due to damages/defects, you can have it sent back to our address. Based on our teams evaluation on receipt we will update you on the status of the return process another
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You don't take returns. How do I make sense of the sizing?Well, we're sorry about not taking returns at the moment (unless there is a verified manufacturing defect) We have a size guide on the product information page of each product listed where you get the exact measurements. We are also getting our apparel hworn / modelled by people who are across the range of sizes so to you make a decision in context of fits as well. If you are still unsure, you can reach out to us and we will help you determine the size & the fit to the best extent possible - whatsup@raichandandco.com
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How to not ruin my Raichand & Co garment?Simple stuff, very common sense. Don't spill stuff that will leave a stain that you can't get out. Don't wipe your hands on it after eating. Don't iron on the print. Don't tear it. Don't burn it. Every garment has a care label with instructions on how to wash it - so yeah, just follow that. Don't iron on the print.
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